Frequently Asked Questions
Hopefully shopping on our site will be a smooth experience for you, but we all have questions. Here are a few that we’ve been asked recently.
How long will my order take to deliver?
Wherever possible your order will be dispatched on the day of purchase.
Royal Mail First Class postage takes between 1 – 3 working days from dispatch.
International Signed for provides delivery from 3 – 5 working days within Europe and between 5 – 7 working days for the rest of the world. Please note that some items come directly from the manufacturer in which case we will notify you via email. The International Signed for service offers tracking of your parcel which will be emailed to you once dispatched.
How do I return an item?
If you are not satisfied with your order, goods may be returned in the original condition and packaging within three weeks for a full refund (minus postage costs). We recommend that you obtain proof of postage on any returns, which is free from the Post Office.
What do I do if an item is faulty, wrong or damaged?
We hope that you are happy with the goods you have ordered, but in the event that we have supplied an item that is faulty, wrong or damaged please contact us so that we can resolve the issue via email to firstname.lastname@example.org or via the Contact Page.
Do I have to pay for returns?
Yes, unless the item is faulty in which case we will refund the cost of Royal Mail First Class postage.
The item I want is out of stock!
Not so much a question, but if you do happen upon something on the site that is out of stock and you desperately want/need it then get in touch and we can let you know that we’re going to get the item back in, and will also let you know when they’re back in stock (we’re nice like that).
Ask us a question and it may well appear here. Email us at email@example.com